This website (woutick.com), the trademarks "woutick!" and "w!", and their graphic representations are owned by Gestión y Servicios para Espectáculos y Eventos S.L., located at calle Ourense, nº 4 interior - Local 1, 36211 in Vigo (Pontevedra), with CIF B-27.837.111, established on October 4, 2016, under protocol number 1187 and registered in the Pontevedra Commercial Register, volume 4153, page 75, sheet PO-60877, registration 1st. Hereinafter, together with all its online and offline platforms, woutick!
The main function of woutick! is to create an environment that enables event organizers, promoters, artists, and you, the users, to be in contact and offer a simple and practical solution for processing the purchase and sale of event and show tickets, along with all the management involved. This, among other functions and services dedicated to optimizing the events themselves or their management.
NOTICE! By signing up for our platform, you are agreeing that you have read and accept our Privacy Policies and Terms of Use, so we recommend you read them carefully, even though it might be bothersome. In case of any issue, you cannot claim ignorance, and you must know that ignorance of the rules does not exempt you from compliance.
One of our principles is to be transparent with you, so it is our duty to inform you that by using our website or our services, we are collecting information about you, and we are responsible as a company for storing, processing, and protecting all that data.
As a Spanish company, we operate under the General Data Protection Regulation (GDPR) of May 25, 2018, just like other companies operating in European territory, so you can rest assured that your data is safe.
Remember that any user can browse our website freely, but to perform certain actions, we will need you to register on our platform with your real data (that is, you must create an account on woutick!). Besides being required by the GDPR to verify that your data is accurate, we want this process to provide added value for users and organizers, and not just be a mandatory and tedious task that has to be done whenever requested.
NOTICE! woutick! stores your personal data in your user profile, so you will find that all sensitive information you provide will be there. However, some of our features allow you as users to send temporary information about other people (such as when purchasing nominative tickets for a friend). This data will be linked to the transaction and protected in the same way. Still, you should be clear that the use of personal information about others without their consent is an illegal activity, and you will be the only responsible for that infringement. You should inform those individuals that we will limit ourselves to sending the ticket file if necessary and sending an invitation to create an account on woutick! if needed.
We will NOT store payment information in the register, and we will only store it if you give us permission after we explicitly ask for it.
We will use transaction data you make through any of the woutick! platforms for accounting and financial purposes, and also to make these processes faster in the future.
When using any of the woutick! platforms, we will have access to certain data such as your IP address, browser, or location data (via the platform itself or third-party systems such as Google Analytics) that we will use for statistical purposes, as well as to provide you with a better experience.
We use certain tracking cookies and other information about usage preferences to learn how our users use our platforms and know what most attracts them about our offers or features. That is, we want to evolve in a way that most benefits you.
For purposes related to compliance with rules and laws, preventing illegal practices, and protecting your rights and safety, and for other marketing-related purposes, we may store information about how you interact with us or any other user of our platforms, including through social media and other third-party platforms linked to us and to which we have access. Keep in mind that you are responsible for everything you post, whether on our platforms or on third-party platforms, and you have no right to violate or claim rights over other people's rights, including their privacy rights.
Additionally, we may use, reproduce, or republish in the media we deem appropriate any data you share publicly on our platforms, social media, or third-party platforms linked to us, and you are allowing other companies linked to us, such as event organizers or our partners, to do the same. Remember, that content is your property and responsibility.
You are responsible for always providing us with accurate and up-to-date data since we want to give you reliable and personalized support, as well as avoid impersonation.
If we need to verify the accuracy of your data or complete it (as required by the GDPR), we may cross-check them with other public databases or request verification from you directly.
You will be able to set your preferences regarding notifications, offers, and content you want to receive through woutick!'s communication platforms, but there are special notifications that cannot be configured, such as those related to ticket purchases, events you will attend, or those related to legal or regulatory reasons (such as updates or changes to these policies and our terms of use, for example).
Remember that woutick! is not responsible for how these third parties process or store your personal data. However, we are obligated to inform them of any requests you make about your rights if necessary.
Keep in mind that woutick! serves as a showcase and support for artists, promoters, organizers, etc., to sell tickets for their events and shows, communicate with users, and offer other services.
These individuals or entities need access to your data to complete the purchase and sale of goods and services and need a way to contact you and for you to contact them. This transfer of information will always be within the legal framework of the GDPR, but keep in mind that each country may modify some of these rules, so you should ensure that you are doing the right thing when viewing or requesting assistance for an event held outside Spanish territory.
To provide some of our services or technical support, we will need to share information about you with third parties. But don't worry: to ensure your privacy and security, we will always enter into a prior agreement that obliges the other party to comply with the legal requirements of the GDPR.
Additionally, we will be required to share this information with official agencies such as the Tax Office, the Judicial Administration, or the State Security Forces if requested, to collaborate in the prosecution of certain crimes. This is another reason why we are required to ensure that the information you share with us is accurate and current.
On our platforms, there are links to websites that are not our own, so you should remember that when leaving our platforms or system, our privacy and cookie policies no longer apply, and you will be subject to the ones that apply on the site you are accessing. Therefore, we recommend that you also review their legal terms.
Your rights are all those outlined by the General Data Protection Regulation. Remember that to exercise them officially, we are required by law to ask for the following: a photocopy of your ID, a request specifying your request, the address to which we should send updates on that request, and supporting documents if necessary.
You can always exercise your rights from your user profile or by contacting us at attcliente@woutick.com, specifying your inquiry and attaching the necessary data according to the following sections:
Following the General Data Protection Regulation within Spanish territory, you can create an account from the age of 14, but you must provide signed consent from your parents or legal guardians if you are under 18.
To send this consent or for other cases, you can contact us at attcliente@woutick.es explaining your situation.
Like any other modification in Terms of Use or Cookie Policies, and following the General Data Protection Regulation, any modifications will be notified in advance to allow you to unsubscribe from our service or suggest changes if you disagree with the modifications.
At woutick!, we have a help center full of frequently asked questions and answers. However, if you still need to contact us directly, our contact methods will always be free.
Remember that we will always request your private information via email to keep your data secure.