Privacity Police

Presentation

This website (envivoproducciones.com), the trademarks Jarold companyss, and their graphic representations are the property of Jarold company srl, located at asdasd, with C.I.F. 35611129E, established on October 4, 2016, with protocol number 1187, and registered in the Pontevedra Mercantile Registry, volume 4153, page 75, sheet PO-60877, entry 1. Henceforth, along with all its online and offline platforms, Jarold companyss.

The primary function of Jarold companyss is to provide an environment that allows event organizers, promoters, artists, and you, the users, to stay in contact and offer a simple and practical solution for managing the purchase and sale of event and show tickets, as well as all associated management. This includes other functions and services dedicated to optimizing the events themselves or their management.

Introduction

NOTICE! By signing up on our platform, you are agreeing that you have read and agree with our Privacy Policies and Terms of Use, so we recommend that you read them carefully, even if it's tedious. In case of an issue, you cannot claim ignorance, and you should know that ignorance of the rules does not exempt you from compliance.

One of our principles is to strive for transparency with you, so it is our duty to inform you that by using our website or our services, we are collecting information about you. As a company, we are responsible for storing, processing, and protecting all this data.

As a Spanish company, we operate under the General Data Protection Regulation (G.D.P.R.) of May 25, 2018, just like other companies operating within European territory, so you can rest assured that your data is well protected.

Remember that any user can browse our website freely, but to perform certain actions, you will need to register on our platform with your real data (i.e., create an account on Jarold companyss). Besides being obligated by the G.D.P.R. to verify that your data is accurate, we want this process to have added value for users and organizers and not just be a mandatory and tedious task when required.

What information we keep about you and how we use it

NOTICE! Jarold companyss stores your personal data in your user profile, so all sensitive information you provide will be there. However, some of our functionalities allow you, as users, to send temporary information about other people (such as when you buy nominative tickets for a friend). This data will be linked to the transaction and protected in the same manner. Still, you must understand that using someone else's personal information without their consent is illegal, and you will be solely responsible for that infringement. You should inform those people that we will only send the ticket file if necessary and send an invitation to create an account on Woutick! if applicable.

We will NOT store payment details in the record, and we will only keep them if you give us permission after we explicitly request it.

We will use transaction data from any of Jarold companyss's platforms for accounting and financial purposes, in addition to enabling us to streamline these processes in the future.

By using any of Jarold companyss's platforms, we will have access to certain data such as your IP address, your browser, or location data (via the platform itself or third-party systems like Google Analytics) which we will use for statistical purposes, as well as to provide you with a better experience.

We use certain tracking cookies and other information about usage preferences to learn how our users use our platforms and to understand what attracts them most to our offers or functionalities. In other words, we want to evolve in a way that best benefits you.

For compliance with rules and laws, preventing illegal practices, protecting your rights and security, and for marketing purposes, we may store information about how you interact with us or other users of our platforms, as well as through social media and other third-party platforms linked to us. Remember that you are responsible for everything you publish, whether on our platforms or third-party ones, and you do not have the right to violate or infringe upon others' rights, including their privacy.

Additionally, we may use, reproduce, or republish any data you share publicly on our platforms, social media, or third-party platforms linked to us in the media we consider, and you are allowing other companies linked to us, such as event organizers or our partners, to do the same. Remember that this content is your property and responsibility.

You are responsible for providing us with accurate and current data as we want to provide you with personalized and reliable support, as well as prevent someone else from impersonating you.

If we need to verify the accuracy of your data or complete it (as required by the G.D.P.R.), we may cross-check it with other public databases or request verification directly from you.

You can configure your preferences regarding commercial notifications, offers, and content you wish to receive through Jarold companyss's communication platforms, but there are special notifications that cannot be configured, such as those related to ticket purchases, event status you will attend, or those related to legal or regulatory reasons (such as updates or changes to these policies and our terms of use).

Information Shared with Third Parties

Remember that Jarold companyss is not responsible for the processing or storage of your personal data by these third parties. However, we are obligated to inform them of any requests you make regarding your rights if necessary.

Keep in mind that Jarold companyss serves as a showcase and support for artists, promoters, organizers, etc., to sell tickets for their events and shows, communicate with users, and provide other services we facilitate.

These individuals or entities need access to your data to complete the purchase of goods and services and need a way to contact you and vice versa. This information transfer will always be within the legal framework of the G.D.P.R., but be aware that each country may modify some of these rules, so you should ensure that you are doing the right thing when viewing or requesting assistance for an event held outside Spanish territory.

To provide you with some of our services or technical support, we will need to share information about you with third parties. But rest assured: to ensure your privacy and security, we will always carry out a prior contract requiring the other party to comply with the G.D.P.R. legal requirements.

Moreover, we will be obligated to share this information with official bodies such as the Tax Agency, the Judicial Administration, or State Security Forces if requested, to assist in the prosecution of certain crimes. This is another reason why we are required to ensure that the information you share with us is accurate and current.

Our platforms contain links to external websites, so remember that when you leave our platforms or system, our privacy and cookie policies no longer apply, and you will be subject to the policies of the destination website, so we recommend you also review their legal terms.

Your Rights Regarding Your Data and How to Use Them

Your rights are all those outlined by the General Data Protection Regulation. Remember that to exercise them officially, we are required by law to ask you for the following: a copy of your ID, a request specifying the request, an address for us to keep you informed of the request, and supporting documents if needed.

You can always exercise your rights from your user profile or by contacting us at [email protected], specifying your query and attaching the required data according to the following sections:

  • Right of Access: You can view the personal information we use about you. In this case, we provide access to your user profile, which stores all the data you have provided us.
  • Right of Rectification: You can request the modification of inaccurate or incomplete data. From your user profile, you can modify some of this data. For other modifications, for security reasons, we will need to contact you to justify the change. You can do this via our email [email protected] or follow the instructions found in your profile.
  • Right of Cancellation: You can delete data that is inappropriate or excessive. Again, from your user profile or via our email [email protected] or following the instructions found in your profile, you can do this. Keep in mind that to have an account on Jarold companyss, we need to use some of this personal data, so if you delete some of the following, we will be obliged to cancel your account:
    • Full Name: We need to know who you are for legal reasons and to contact you.
    • Date of Birth: We need to know your age to determine if we need to request authorization from your parents or guardians and to limit event recommendations to adult audiences.
    • Email Address: We need a way to contact you. We believe email is standard enough not to compromise your privacy further and allows us to send you files like purchased tickets. It also serves as an identifier for your account (though you can assign a username to replace your email in this function).
  • Right of Opposition: You can oppose the processing of your personal data or its cessation if not necessary, used only for advertising purposes, or needed. Note that some data, such as monetary transaction details, will be stored for the time required by law regardless of your request (not our fault, truly).
  • Right of Portability: If needed, we can provide you or a third party with your personal data in a structured and clear format (readable).
  • Right to Erasure: If you withdraw consent for the processing of your data, it is no longer needed for its purpose, or has been processed unlawfully, you can request the complete deletion of your personal data. This right is closely related to the right of cancellation and opposition, so you can imagine that some data must be kept for a reasonable time, but we will enforce your rights once this time has passed. If the data is being used by a third party, we will forward your request to them, but we will not be responsible for their non-compliance with the G.D.P.R.

Age Requirement for a Jarold companyss Account

Following the General Data Protection Regulation within Spanish territory, you can create an account from the age of 14, but you will need to provide signed consent from your parents or legal guardians if you are under 18.

To send this authorization or address other cases, you can contact us at [email protected], explaining your situation.

Changes to Privacy Policies

Like any other modification to the Terms of Use or Cookie Policies, and following the General Data Protection Regulation, changes to these will be notified with enough time for you to unsubscribe from our service or suggest changes if you disagree with the modifications.

How to Contact Us

At Jarold companyss, we have a help center filled with frequently asked questions and their answers. If you still need to contact us directly, our contact methods are always free.

By email: [email protected], explaining your situation, and we will put you in touch with who you need.

Remember that we will always ask for your private information via email to keep your data secure.